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A review of House of Brides, World's Largest Online Wedding Store
One of America's Leading Bridal Salon
Review by Karen Vander on August 15th, 2008
If there is one bridal salon that has survived the tests changing times, then that would be the House of Brides. First established as a wedding and bridal store in the year 1929, House of Brides slowly grew to be one of the most popular places to go when one speaks of wedding needs. But after almost eight decades, how is America's oldest bridal shop doing so far?
House of Brides remains to be one of the premiere wedding and bridal stores in the United States, catering to almost every bride in need of gowns, wedding dresses and various accessories. The shop has never failed to provide its clients with the latest trends in wedding fashion, and as well sought for new ideas to serve changing tastes and preferences of today's future brides. In their site you can find collections from the biggest wedding gown designers such as Bill Levkoff, Alfred Sung, Marisa, Raylia Designs, Jessica McClintock, Mori Lee, Forever Yours, Dessy, Alfred Angelo, Da Vinci, Impression, Mia Solano, Bonny and so much more. You can also choose from various selections based on your likes, needs and budget, just like any other bridal store.
House of Brides also has a collection of wedding gowns and dresses from the past fashion trends. We all know that these gowns easily become scarce after a fashion season ends, but in House of Brides, you can always find what you're looking for. You may read some reviews talking about the high market prices of these gowns, but hey, it's worth an investment. You can locate hard-to-find gowns to look the way you like on your wedding day. You would not want to settle for less on your wedding not having the perfect dress, right? Besides, House of Brides fully understands your needs in your upcoming wedding, thus the store does its best to squeeze in the best deals that fit your budget.
But House of Brides is beginning to suffer from a slight drawback these days. This doesn't have anything to do with their collections-they're great, actually. In terms of quality gowns and dresses, you can say that House of Brides has everything. However, a lot of clients nowadays are complaining about the customer service performance of the shop. According to many online reviews, customers are not getting the attention they seek.
Among the common negative reviews one can read about House of Brides is that their appointment schedules are not reliable. The shop's receptionists often lose their clients' scheduled appointments. A number of clients have been complaining about being poorly accommodated by the salon's wedding consultants, thus making their wedding shopping a terrible experience. I conducted my own research rather then simply rely on online complaints as experience shows only the unhappy customers would only complain and complain the loudest they can. How often do you find a satisfied customers going out of their way to compliment a company? Not very often. Take these online reviews with a grain of salt. Even with recognized chains like David's Bridals, they get the lion share of online negative reviews but offer a very positive shopping experience and excellent quality.
These basically are the main complaints of the bridal shop's customers, but please take note that each client encounters a different experience-we have actually interviewed other customers of House of Brides and they have their own set of positive feedback as well. Others may complain of poor customer service but this is usually due to huge set of incoming appointments at the same time. Because of this House of Brides is already expanding its human resource department to further accommodate all clients and meet their scheduled appointments. Also, most clients come in during weekends-you can then avoid the wedding shopping rush by taking a day off and visit House of Brides during a weekday. You may find it surprising but most of their satisfied clients have visited the shop during weekdays-a lot of them being walk-in customers. I have made in many calls pretending to be a customer looking for certain dresses and have been very satisfied.
The feedbacks have also become of great help to House of Brides. Finally the shop has seen its weaknesses and is coming up with ways to better serve their clients. You can now check their remodeled website, which features not only the finest wedding gowns of the season, but also their up-to-date customer service hotline which is open 24/7. You are thus assured that House of Brides is capable of accommodating their clients properly while scouting for the dresses they are going to wear on their special day.
Indeed these problems mentioned above can hinder one from having a perfect wedding, but it's also good that these issues were brought up. These instances do happen in all bridal shops, and House of Brides is no exception. The quality of the dresses and gowns House of Brides provide remain at the top, so if you're in search of only the best kind of wedding attires for you and your entourage, then this is still the place to go to. They are in indeed the world's largest online wedding store with a huge amount of designers too choose from. I would not hesitate to have confidence to buy from them.
House of Brides
My rating of them: 9.1/10
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Related articles:
Reputable Online Wedding Vendors and How to Find Them
Wedding Dress Shopping on a Budget
Purchasing Wedding Dresses Overseas
Cannot find what you need at the House of Brides? There's always Ebay.
The options are unlimited on Ebay. You can find discontinued styles or ultra bargains on a pre-worn dress.
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